We are dedicated to improving the lives of the hearing impaired, one patient at a time. Everything we do is to help people with hearing loss enjoy the sounds, voices, people and conversations in their lives. We take great pride in helping people get back the gift of hearing—there is nothing more gratifying.

Neil Squire and Ms. Ritchie are one of Vancouver’s greatest (hidden) gems in providing genuine service and benefit to the hearing impaired and to all hearing aid users.


Great experience for my first time getting my ears checked out. Even checked out my 6 year old daughters ear wax at same time. Very knowledgeable and comfortable environment. Kind of wish I had ear wax to remove. 100% definitely recommend.

S. K.

I recently had my wax removed from my ears, I was very impressed by the professionals care given by Heather Ritchie, she took the time to explain the process and the procedure carefully and removed the wax with care, she was very kind, I would highly recommend to anyone Thank you so much.

J. Biring

I came across Neil Squire Hearing Solutions by chance and can't say enough about the program and their audiologist, Heather R. She is extraordinarily thorough, patient about answering questions, and goes out of her way to ensure that clients get comfortable with the technology of their hearing aids. She provided as many follow-ups as needed, making me feel really supported. A great place to get a complimentary hearing health checkup. 

S. Chew

Grateful to have discovered Neil Squire Hearing Solutions for ear tests. Quick, on-time appointment, very professional with a different atmosphere than a walk-in clinic. I appreciate Heather for being informative and kind and making the experience comfortable. I will be back; I highly recommend it for a piece of mind. 

R. Posen

I had a wonderful experience with Heather Ritchie in getting my hearing tested for Tinnitus (ringing in my ear). She was thorough, much more so than the ENT specialist I saw a month previous. I would whole heartedly recommend her to my friends and relatives as I learn so much from her and she provided excellent solutions on how to get my hearing to where it should be. 

S. Arts

I recently had a superlative experience at the hearing-related services of Neil Squire in Burnaby. Ms. Ritchie was fantastic. Not only did she repair my hearing aide, but she gave my wife and myself the best hearing examinations we've ever had. My experience is that Neil Squire and Ms. Ritchie are one of Vancouver's greatest (hidden) gems in providing genuine service and benefit to the hearing impaired and to all hearing aid users. 

R. Crowell

Came here to have my ears checked out since I was having some issues. Had a great experience, Heather was very informative and friendly! I left with all my issues resolved and perfectly clean ears! Thank you! 

T. Young

Heather was way above my expectations. I was very afraid of feeling pain and she was very careful and patient with me. Service Note 100! Highly recommend! She is really good! 

A. Castro

I needed to clean my ears, and after researching the internet, I was fortunate to find Neil Squire Hearing Solutions. The appointment was quick, and because I couldn't be there before 5 pm, they allowed me to get there after that. Heather was very professional and patient during cleaning. So happy after the cleaning, I had my capacity for hearing decreased for years. Thanks! 

F. Pereira

A million thanks to Heather!!! She was extremely generous, and patient enough to clean my ears even though it took a lot of time. Explicitly explained about the issue, and handled my ear's with great care throughout the process. Once again I highly appreciate Heather, and the staff who made my appointment hustle free. Thank you 

L. Nani

The super friendly and professional audiologist, Heather, was able to squeeze me in at a moment's notice to help me out of a jam. She explained every step of the process to me, and then took extra time to explain the results. 

M. Elkoussy

Heather! I have no comment of how great Audiologist you are! Dealt with hearing loss since l was born and l never felt so welcomed in my adult life! Having hearing disability can be overwhelming and stressful but she made my hearing aids process so easy and fun! Thank you for everything Mary-Ann and Valerie, thank you for your amazing customer service and prompt service! Very glad to find that place! 

C. Corbacho

Super kind and informative. Heather talked with me about tinnitus and even followed up with some research afterwards she did for me. Thanks so much Heather! 

T. Fraser

Request an Appointment

Please use the Additional Comments box for any further details or questions.

First Appointment Choice

Second Appointment Choice

Additional Comments

Video content here